Documentation
Journal
Journal is the work history: every send, every phone task and every dashboard event. After this page you will find any send and understand its status.
Find a send
- Open Journal. The first tab is Sends.
- Search for a recipient, account or campaign name.
- Pick a status in the list next to it if you need only one.
- Click the recipient row.
What you see
A send window opens: account, phone, campaign, time, message text and an explanation of the status.
| Result | What it means | What to do |
|---|---|---|
| Sent | The phone sent the message and saw that it went out. | Nothing. |
| Verifying send | The phone saw no confirmation and will open the chat again. | Nothing, gGram finishes on its own. |
| Not sent | The message did not go out. | Open the row and read the reason. |
| Queued | The task is waiting its turn on the phone. | Nothing. |
Journal tabs
| Tab | What is in it |
|---|---|
| Sends | Who was written to and how it ended. |
| Phone activity | Which tasks each phone ran and why it stopped. |
| Events | Starts, stops, changes to accounts and phones. |
Each tab has its own filter and search: by period, event type, account and phone.
Support pack
Support needs times, versions and reasons. Message texts and numbers are not needed, so the Support pack is built without them.
- Open the send window.
- At the bottom press Support pack.
- Press Copy to clipboard or Download .txt.
- Send the pack to us, contacts are on the Contacts page.