Documentation
If something goes wrong
Common situations and what to do in each. First find what you see on screen in the table.
Find your situation
| What you see | What to do |
|---|---|
| A Needs your attention block on Home | Hover the ⓘ in the row and press the button on the right: it opens the right section. |
| No connection on the phone card | Check that the phone has internet and gGram is open. Not back in a couple of minutes? Close the app and open it again. Tasks wait in the queue meanwhile. |
| Paused on the phone card | Press Resume. A pause comes from Stop on the phone, Disable phone or Stop everything. |
| Screen is off | Unlock the phone, plug it in and turn on Keep screen on in the app. |
| gGram service is off | Turn on the gGram service in Android Accessibility; the app shows where. |
| The gGram switch in Accessibility is grey | Open Settings, Apps, gGram, tap ⋮ in the top right corner and Allow restricted settings. If the item is missing, first try to turn on gGram in Accessibility, then come back to the menu. |
| No notification access | Allow gGram to read notifications, otherwise lead replies will not reach the dashboard. |
| Lead replies do not reach the dashboard | Check that Telegram on the phone has notifications for private messages on (in Telegram and in Android settings) and that gGram has notification access. Remove battery restrictions for gGram. Anything missed is pulled in by Verify with phone in the dialog. |
| Tasks wait although the phone is online | If you are using the phone right now, gGram waits until it is free. Put the phone down and tasks continue. |
| The account did not appear in the dashboard | Check that you signed in to the official Telegram on the connected phone and press Refresh accounts on the phone card. |
| All work is paused | At the top of the dashboard press Resume work. |
| verifying send on a recipient | Nothing. The phone opens the chat and checks. |
| Not sent: username not found or changed | The person is skipped and the campaign goes on. Update the username in your list and add it to a new campaign. |
| Many Not sent in a row | The account may be restricted by Telegram. Write to @SpamBot from that account in Telegram on the phone. |
| The account's daily limit is used up | Wait: the limit resets at 00:00 Moscow time. |
| Preparing on an account | Nothing. For the first 3 days the account does not send, then the limit grows by itself. Keep the phone online. |
| Waiting for you in warmup | Press Return account «…» or Resume. |
| A reply shows not sent in Chats | The account has no phone online. Check the phone, then send the reply again. |
| The AI does not draft | Open AI: check that the key is connected, the account mode is Draft and the request limit is not used up. |
Stop everything
In the dashboard press Stop everything at the top of the page.
- The All work is paused bar appears.
- Phones drop the current task and pause: campaigns, warmup and checks stop.
- Tasks are not lost, they wait in the queue.
- To continue, press Resume work and confirm.
On the phone: the round Stop button over the screen. It pauses only that phone. To lift the pause press Resume on the Phones page in the dashboard.
One campaign or one warmup
- Campaign: Pause on the campaign card.
- Warmup: Stop on the account or Stop run on the program.
If the app is being updated
- Press Stop on the phone.
- Download the new version at ggram.xyz/download and install it over the old one.
- In the dashboard press Resume.
Write to us
- Open Journal and click the send in question.
- Press Support pack, then Copy to clipboard.
- Send the pack to us (contacts on the Contacts page) and say what happened and when.
What gGram does not promise
Telegram changes its interface and introduces restrictions. gGram does not promise that a message will be read or that an account will never be restricted. Preparation, warmup and careful pauses lower the risk but do not remove it.